He needed a wheelchair to get around after surgery. We helped him find one. #AdvocacyMatters
March 9, 2018 / #AdvocacyMatters
At just 9 years old, Guillermo had undergone major surgery to his foot and, although he was doing well, doctors said he wouldn't be able to walk for three months while he healed. The third-grader was anxious to get back to school, but without a wheelchair to keep his foot elevated, he was stuck at home in bed. Unfortunately, Guillermo's parents didn't have health insurance, and as a Spanish-speaking family, they struggled to find him the resources he needed. Not sure where to turn, a bilingual administrator at Guillermo's school reached out to DRO for help.
A DRO advocate communicated with the family, using translation services so she could fully understand their needs and provide them with precise guidance and referrals. Ultimately, after making just a few phone calls, DRO was able to find a local agency willing to provide Guillermo the wheelchair he needed, and he was able to return to school, happy to be with his classmates again.
At DRO, translation services are a critical tool that helps us communicate with clients and their families whose first language is not English. For Spanish speakers, find an overview of the services DRO provides in the Spanish translation of our trifold brochure.